- Introduction
This Refund Policy outlines the terms and conditions for requesting and obtaining refunds for services provided by Materound.com, a dating website registered in Taiwan (“we,” “us,” or “our”). By using our services, you agree to comply with and be bound by this policy.
- Eligibility for Refunds
2.1. Refunds are only available to users who have purchased credits, premium or subscription-based services on Materound.com. Free services are not eligible for refunds.
2.2. You must request a refund within the timeframe specified in the service agreement, if applicable. After this period, we may no longer offer refunds.
- Grounds for Refunds
3.1. We may provide refunds in the following situations:
- Technical Issues: If our services are unavailable or fail to function properly, and we are unable to resolve the issue within a reasonable time.
- Duplicate Purchases: If you accidentally purchase the same premium service more than once.
3.2. Refunds will not be provided for the following:
- User Account Termination: If your account is terminated due to a violation of our Terms of Use.
- Change of Mind: If you simply change your mind about using our premium services.
- Inactivity: If you no longer wish to use our premium services but have not encountered technical issues.
- Refund Process
4.1. To request a refund, you must contact our customer support team at team@echomartech.com
4.2. Your refund request should include your name, username, contact information, a detailed description of the issue, and any relevant transaction information.
4.3. We will review your request and may require additional information to process the refund.
- Refund Approval
5.1. Refund requests will be evaluated on a case-by-case basis. We reserve the right to approve or deny refund requests at our discretion.
5.2. If your request is approved, we will process the refund as quickly as possible by returning you the equivalent credits.
- Changes to This Policy
We may update this Refund Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be effective when we post the revised policy on the website. We encourage you to review this policy periodically.
- Contact Us
If you have questions or concerns about this Refund Policy, please contact us at team@echomartech.com